# Frequently Asked Questions | Dot Commerce

Dot Commerce is an ecommerce development agency. Below are answers about the platforms it builds on, how projects run, post-launch support, integrations, and how to get started.

Canonical URL: https://www.dotcommerce.co/faq

**Which ecommerce platforms do you work with?**
Dot Commerce designs, builds, and scales stores on Adobe Commerce (Magento), Shopify and Shopify Plus, BigCommerce, Shopware, Salesforce Commerce Cloud, PrestaShop, and WooCommerce, including high-performance Hyvä storefronts for Adobe Commerce. For a replatform, Dot Commerce helps choose the platform that fits a brand's catalog, traffic, and roadmap.

**Where is Dot Commerce based, and who do you work with?**
Dot Commerce is based in Miami, Florida, and partners with ambitious brands and enterprises around the world. Engagements run remotely with clear communication and shared tooling, so location is never a blocker.

**What does a typical engagement look like?**
Most projects move through six stages: a strategic audit, experience and architecture, engineering and build, QA and hardening, systems integration, and global scaling. The right depth is scoped for a brand's goals during a short discovery call before any build begins.

**Do you support our store after launch?**
Yes. Dot Commerce stays with clients past launch to monitor performance, ship improvements, and support peak-season traffic. Launch is treated as the start of the relationship, not the finish line.

**How do you improve store speed and conversion?**
Dot Commerce engineers for Core Web Vitals and real-world speed, then removes friction across the funnel. Faster pages, cleaner UX, and data-informed iteration compound into higher conversion and revenue over time.

**Can you integrate with our ERP, CRM, or PIM?**
Yes. Systems integration is a core part of how Dot Commerce builds. The store is connected to the ERP, CRM, PIM, and other tools operations depend on, so data stays in sync and teams work from one source of truth.

**We already have a store. Can you work with it, or only on new builds?**
Both. Dot Commerce takes on new builds, replatforms, and ongoing work on existing stores. A short audit shows where the biggest wins are before committing to a plan.

**How do we get started?**
Tell Dot Commerce about the store and goals through the contact form, or email hello@dotcommerce.co. The team reviews the details and comes back with clear next steps.

## Related

- [Services](https://www.dotcommerce.co/services.md), [Integrations](https://www.dotcommerce.co/integrations.md), [Case studies](https://www.dotcommerce.co/case-studies.md)
- Platforms: [Adobe Commerce](https://www.dotcommerce.co/platforms/magento.md), [Shopify](https://www.dotcommerce.co/platforms/shopify.md), [BigCommerce](https://www.dotcommerce.co/platforms/bigcommerce.md), [Shopware](https://www.dotcommerce.co/platforms/shopware.md)
- [Contact](https://www.dotcommerce.co/contact.md)