# Microsoft Dynamics 365 Ecommerce Integration | Dot Commerce

Dot Commerce is an ecommerce development agency that connects Microsoft Dynamics 365 (Business Central and Finance & Operations) to Shopify, Adobe Commerce, BigCommerce, and Shopware, so orders, inventory, and finance stay in sync automatically.

Canonical URL: https://www.dotcommerce.co/integrations/microsoft-dynamics

## Why integrate Dynamics 365

- **Real-time data flow:** orders, inventory, customers, and fulfillment sync between the storefront and Dynamics 365 automatically, so operations and finance see the same live data.
- **Scales with the business:** on Business Central or Finance & Operations, the integration keeps pace as SKUs, channels, and order volume grow.
- **Accurate and reconciled:** clean mapping and error handling mean orders, taxes, and payments post correctly to Dynamics the first time.
- **Less manual work:** automating order entry, fulfillment, and posting frees the team from re-keying data.

## What Dot Commerce builds

- **Order-to-cash sync:** storefront orders flow into Dynamics 365 as sales orders, with payments, taxes, discounts, and shipping mapped to the right accounts.
- **Inventory and fulfillment:** real-time stock levels push to the store, and shipments and tracking flow back.
- **Product and pricing sync:** items, categories, pricing, and customer-specific price lists sync from Dynamics so the catalog and B2B pricing match the system of record.
- **Customers and companies:** customer and company records sync where needed, supporting multi-company, multi-currency, and B2B account structures.
- **Business Central or F&O:** integration of both Dynamics 365 Business Central and Finance & Operations, using OData and REST APIs, Dataverse, and dual-write, or iPaaS connectors where they fit.
- **Monitoring and error handling:** retries, alerting, and reconciliation checks keep the connection healthy.

## When a Dynamics 365 integration fits

- **High order volume:** automation keeps order-to-cash fast and accurate as volume grows.
- **Multi-entity operations:** multiple companies, warehouses, or currencies where stock and finance must stay consistent across channels.
- **B2B and wholesale:** customer-specific price lists, credit terms, and account hierarchies managed in Dynamics that need to reach the storefront.
- **Finance-led operations:** when accounting runs on Dynamics and every order must post cleanly for real-time revenue and margin visibility.

## Frequently asked questions

**Which versions of Dynamics do you integrate?**
Dot Commerce integrates Microsoft Dynamics 365 Business Central and Dynamics 365 Finance & Operations (Supply Chain Management) with the storefront. For an older Dynamics NAV or AX system, Dot Commerce assesses the best path, which is often an upgrade alongside the integration.

**How does a Dynamics 365 ecommerce integration work?**
The store and Dynamics exchange data through Dynamics APIs (OData and REST), Dataverse, and dual-write, or through an iPaaS connector. Orders flow into Dynamics, while inventory, pricing, fulfillment, and customer data sync back to the store on a real-time or scheduled basis.

**Can you connect Dynamics to Shopify, Adobe Commerce, or BigCommerce?**
Yes. Dot Commerce integrates Dynamics 365 with Shopify and Shopify Plus, Adobe Commerce (Magento), BigCommerce, and Shopware. The storefront changes the connectors and APIs used, and the outcome stays the same: clean, real-time flow of orders, inventory, and finance.

**What data syncs between my store and Dynamics?**
Typically sales orders, payments, and taxes into Dynamics; inventory, shipments, and tracking back to the store; and products, pricing, and customer records in whichever direction the system of record dictates.

**Do you support multi-company and multi-currency?**
Yes. Dot Commerce handles multi-company, multi-currency, and multi-channel setups, mapping each storefront to the right company, price lists, and accounts so consolidated reporting stays accurate.

**How do you keep the integration reliable?**
Retries, error handling, and alerting, plus reconciliation checks so discrepancies surface immediately. After launch, Dot Commerce monitors the sync and adapts it as catalog, volume, and processes change.

## Related

- Other ERP integrations: [NetSuite](https://www.dotcommerce.co/integrations/netsuite.md), [Odoo](https://www.dotcommerce.co/integrations/odoo.md)
- [Integrations hub](https://www.dotcommerce.co/integrations.md)
- Platforms: [Adobe Commerce](https://www.dotcommerce.co/platforms/magento.md), [Shopify](https://www.dotcommerce.co/platforms/shopify.md), [BigCommerce](https://www.dotcommerce.co/platforms/bigcommerce.md), [Shopware](https://www.dotcommerce.co/platforms/shopware.md)
- [Contact](https://www.dotcommerce.co/contact.md)