1. Introduction
Dot Commerce LLC ("Dot Commerce", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at www.dotcommerce.co (the "Website") or engage with our services. By using our Website, you acknowledge that you have read and understood this policy.
Dot Commerce LLC is a limited liability company organized under the laws of the State of Florida, United States. We are based in Miami, Florida, and we work with clients around the world.
2. Who We Are
Dot Commerce is a digital commerce consultancy. We are responsible for the personal information described in this policy. If you have any questions about how we handle your data, you can reach us at hello@dotcommerce.co.
3. Information We Collect
We collect personal information in the following ways:
Information you provide directly:
- Name, email address, phone number, and company or organization name when you submit a contact form or inquiry
- Any additional details you include in messages sent to us
- Information provided during the course of a business engagement
Information collected automatically:
- Device and browser information (for example, browser type, operating system, screen resolution)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation paths
- The referring website or source that directed you to our Website
Information from third parties:
- We may receive information about you from publicly available sources or business partners in connection with our services
For the purposes of US state privacy laws, the categories of personal information we collect map to: identifiers (such as name, email, phone, and IP address), customer and commercial records (such as company name and the services you ask about), internet and network activity (such as how you interact with our Website), approximate geolocation, professional or employment information (such as your role or company), and limited inferences drawn from the above. We do not intentionally collect sensitive personal information, and we do not collect it for the purpose of inferring characteristics about you.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries, requests, and communications
- To provide, deliver, and improve our services
- To send you relevant information about our services where you have asked to hear from us or where we have a legitimate business reason to do so
- To administer and protect our Website, including troubleshooting, data analysis, and system maintenance
- To analyze Website usage and trends to improve the user experience
- To comply with legal obligations, enforce our terms, and protect our rights
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the Website is used.
Types of cookies we use:
- Strictly necessary cookies: required for the Website to function and cannot be switched off
- Analytics cookies: help us understand how visitors find and use the Website so we can improve it. We use Google Analytics for this purpose, which may collect your IP address, device information, and interaction data. This information is used to report on Website usage in aggregate and is not used by us to identify you personally.
- Functional cookies: enable enhanced functionality and personalization
You can control cookies in several ways: through your browser settings (most browsers let you block or delete cookies), through the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout, and, where supported, through a Global Privacy Control (GPC) signal, which we honor as a valid opt-out request for browsers that send it. Please note that blocking certain cookies may affect how the Website functions.
6. How We Share Your Information
We do not sell your personal information for money. We do not share your personal information for cross-context behavioral advertising or targeted advertising. We may disclose your information to the following categories of recipients, only to the extent necessary:
- Service providers: trusted vendors who help us operate our Website, manage our business, and deliver our services (for example, hosting providers, CRM platforms, email service providers, and analytics tools). These providers are permitted to use your information only to perform services for us.
- Professional advisers: including lawyers, auditors, and insurers, where necessary
- Authorities and others: where required by law, regulation, or legal process, or to protect our rights, safety, or property, or in connection with a merger, acquisition, or sale of assets
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights:
- Right to know: to request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of recipients
- Right to delete: to request deletion of personal information we collected from you, subject to certain exceptions
- Right to correct: to request correction of inaccurate personal information
- Right to opt out: to opt out of the "sale" or "sharing" of personal information. As stated above, we do not sell or share personal information for cross-context behavioral advertising. To the extent our use of analytics cookies is considered "sharing," you can opt out using the cookie controls in Section 5, including the Global Privacy Control signal.
- Right to limit: to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this option.
- Right to non-discrimination: we will not discriminate against you for exercising any of these rights
You may submit a request by emailing hello@dotcommerce.co. We will verify your request using the information you provide and respond within the timeframe required by law (generally 45 days, with one extension where permitted). You may use an authorized agent to submit a request on your behalf, in which case we may ask for proof of authorization.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
8. Your Privacy Rights in Other US States
If you are a resident of a US state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, Utah, Texas, and a growing number of others), you may have rights similar to those described above, including the right to access, correct, delete, and obtain a portable copy of your personal information, and the right to opt out of targeted advertising or the sale of personal information. To exercise these rights, contact us at hello@dotcommerce.co. Where your state provides a right to appeal a decision about your request, we will tell you how to appeal when we respond.
9. International Users and Data Transfers
Our Website is operated from the United States, and we store and process personal information in the United States. If you access our Website or engage our services from outside the United States, you understand that your information will be transferred to and processed in the United States.
If you are located in the United Kingdom or the European Economic Area, the UK General Data Protection Regulation and the EU General Data Protection Regulation may apply to our processing of your personal information. In that case:
- Legal bases: we process your personal data on the basis of your consent, our legitimate interests (such as understanding how our Website is used and responding to your inquiries), the performance of a contract or pre-contractual steps at your request, and compliance with legal obligations.
- Your rights: you have the right to access, rectify, erase, restrict, and object to the processing of your personal data, and the right to data portability and to withdraw consent at any time.
- International transfers: when we transfer your data to the United States, we rely on appropriate safeguards, such as Standard Contractual Clauses, where required.
- Complaints: you have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ico.org.uk).
To exercise any of these rights, contact us at hello@dotcommerce.co.
10. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected. Specific retention periods depend on:
- The nature of the data and the purpose for which it was collected
- Whether there is a legal, contractual, or regulatory requirement to retain it
- Whether retention is advisable in light of our legal position (for example, statute of limitations, litigation, or regulatory investigations)
When personal information is no longer required, we will securely delete or anonymize it.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our Website may contain links to third-party websites or services that we do not operate. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
13. Children's Privacy
Our Website and services are not directed to children, and we do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Website after changes take effect constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dot Commerce LLC Miami, Florida, United States Email: hello@dotcommerce.co